Contact

Talk to a person

One address reaches the whole team. Tell us which shop you are writing about, and we will look at your account before we reply.

What to write about

• Your shop. Signing in, adding products, connecting payments, or an order that looks wrong.
• Fees and your wallet. A charge you want explained. Send the order reference and we will show you the ledger line for it.
• A refund. You bought from a shop and it has not replied. Read the Refund Policy first.
• Your personal data. To see, correct or delete what we hold. See the Privacy Policy.
• Something you think is unlawful in a shop on the platform. Tell us the shop address and what you saw.
• Working with us. You run a workshop, an agency or a co-operative and want to bring your members online.

Found a security problem?

Write to the same address with the details and the steps to reproduce it. Please give us a reasonable chance to fix it before you tell anyone else.